At Brayden Kitchen, we aim to provide a seamless and efficient shopping experience. Please review our shipping details below:
1. Shipping Locations
We are pleased to offer worldwide shipping to customers in various global regions. Regardless of where you are located, you can enjoy our quality products delivered right to your doorstep.
2. Shipping Costs
- Shipping fees are calculated at checkout based on your delivery location and the weight or size of the items in your order.
- Free shipping promotions may apply to specific regions or on certain products. You will be notified of any active promotions during checkout.
3. Delivery Time
- Orders are processed and shipped within 2-3 business days of receiving your order.
- Estimated delivery time is 5 to 7 business days depending on your location. Delivery times may vary due to factors such as customs clearance, carrier availability, and local postal services.
Please note that these times are estimates, and delays may occur, especially during peak shopping periods or in case of unforeseen circumstances.
4. Payment Method
As a reminder, Brayden Kitchen only accepts cash on delivery (COD) as the payment method. No other forms of payment are available for our international or domestic orders. Payment is to be made in cash at the time of delivery.
5. Shipping Process
- Once your order is placed, you will receive an order confirmation email detailing the products purchased and the expected shipping timeline.
- After your order has been shipped, you will receive a tracking number to monitor the progress of your delivery. This tracking number will allow you to follow your package from the moment it leaves our warehouse until it arrives at your doorstep.
6. Handling Procedures
- All orders are carefully packed to ensure they arrive safely and securely. We take the utmost care in packaging to prevent damage during transit.
- We encourage you to inspect your package upon arrival. If there is any visible damage to the package or the product, please refuse the delivery and contact us immediately.
7. Customs and Duties
- For international orders, customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
- We recommend that you check with your local customs office for any additional fees that may be incurred upon delivery.
8. Customer Responsibilities
- It is the responsibility of the customer to provide accurate shipping information. Brayden Kitchen is not liable for delays or undelivered packages caused by incorrect addresses.
- Please ensure someone is available to make the cash payment at the time of delivery. If no one is available, the carrier may attempt to re-deliver or return the package.
9. Contact Us
For any questions regarding shipping, delivery times, or handling procedures, please feel free to contact us at: [email protected].